Quality Assured

Is your accountant quality assured?

…and why it matters.

We chose to seek quality certification because it was good for both us and our clients. It wasn’t an easy process and it is not a path many accounting and advisory firms seek to follow, but we did it because of what it means.

The benefits are:

  • Facilitating better decision-making by providing a more complete view of the impact of the quality, environmental and occupational health & safety programs on business performance.
  • Identifying areas where there may be overlapping responsibilities or duplication of effort.
  • Helping to develop objectives and plans that are not competing or contradictory, and are consistent with business needs.
  • Allowing better planning and allocation of available resources, leading to improved workflow and operational efficiencies.
  • Promoting harmonised methods and processes for the overall ‘business management’ system.
  • Reducing the amount of documentation, providing all relevant information in one place, resulting in happier employees who are not overwhelmed by multiple cross-references.
  • Raising awareness of, and promoting the interaction and interrelation of Quality, Environmental, and Health & Safety systems with the company’s operational and business processes.
  • Facilitating the development of coordinated solutions to problems identified in different work areas
  • Promoting a more business-focused approach to the audit process.
  • Consolidating audit results for all the management systems.

ISO Quality Management Principles

  • Customer focus: The primary focus of quality management is to meet customer requirements and strive to exceed customer expectations.
  • Leadership: Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.
  • Engagement of people: Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.
  • Process approach: Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
  • Improvement: Successful organizations have an ongoing focus on improvement
  • Evidence-based decision-making: Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
  • Relationship management: For sustained success, an organization manages its relationships with interested parties, such as suppliers.

What it means is that because of our better efficiencies, we are able to provide our clients with better value for money while improving our service and accuracy. We see that as a win both of us.


Why Don’t We Talk Business?

    Martin Phelan and Phil McIsaac  Melbourne Tax Accountants and Business Advisors
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